Questions About FastPlay?

We’ve compiled a list of our most frequently asked questions. What if your question isn’t answered here? Send us an email at hello@fastplay.com

General

Find the answers to all of your questions about organising pick-up games and events on FastPlay.

FastPlay is a free all in one solution to manage your pick-up games. Once you set up a pick-up game, you can make it recur, advertise it, invite your friends and manage bookings, waitlists and payments.

For now, FastPlay will be limited to physical pick-up games such as basketball, football and ultimate etc.

Your time is important, and the less of it you spend doing admin, the better. We manage all of this for you automatically, taking care of your bookings, and managing your waitlist within seconds. We’ll keep your pick-up games full and your admin pile empty.

FastPlay is free to use for both the pick-up game organiser and player. The only costs are the transaction fees associated with electronic payments which are entirely optional, with many people preferring to take cash payment. If you do prefer to take electronic payments to reduce dropout rates and overall admin, this rate is a flat 5%.

Yes – FastPlay has been designed to seamlessly integrate into your existing website so your friends can book directly with you. For a tutorial on how to do this please click here.

Refund if replaced, is one option the pick-up game organiser can choose. They can also choose “no refunds” and “100% refunds”.

If ‘refund if replaced’ is chosen, when a client signs up and drops out, they will be refunded only if their place is taken by someone else. This is to incentivise players to not wait until the last minute to drop out when they are difficult to replace. Once replaced they will receive a refund less the transaction fee of 5%.


Participant Questions

Have a question about how to use FastPlay as a participant? Find the answers you’re looking for here.

FastPlay allows you to easily book pick-up games with a single account. Much like other booking systems for restaurants, gigs etc. FastPlay manages the booking process to make it seamless, notifying you when your favourite pick-up games are scheduled or when there is a dropout in a fully booked pick-up game.

Not only that but you will also be able to join and drop out of pick-up games with one click.

This will depend on the rules your instructor sets. If they allow this, simply drop out and we will action a refund. It’s possible your refund may depend on you being replaced to promote dropping out earlier rather than later. Either way, if a refund is appropriate, it will be actioned by the day of the pick-up game.

Absolutely. You can choose to receive email notifications, or push notifications via our app. These will be sent out two weeks prior to the event and you can even sign up to the event with a single click on our app push notification.

If a pick-up game is full you can join the waitlist. If space becomes available, it will be offered to the waitlist in the order that people joined. If they decline or don’t respond, the next person will be informed immediately. The head start each person gets over the next will get shorter as the pick- up game gets closer to ensure the best chance of a full pick-up game.


Pricing and Electronic Payments

Finally, here are some of our most frequently asked questions regarding pricing and payments.

FastPlay is free to use for both the pick-up game organiser and player. The only costs are the transaction fees associated with electronic payments which are entirely optional, with many friends preferring to take cash payment. If you do prefer to take electronic payments to reduce dropout rates and overall admin, this rate is a flat 5%.

Refund if replaced, is one option the pick-up game organiser can choose. They can also choose “no refunds” and “100% refunds”.

If ‘refund if replaced’ is chosen, when a client signs up and drops out, they will be refunded only if their place is taken by someone else. This is to incentivise clients to not wait until the last minute to drop out when they are difficult to replace. Once replaced they will receive a refund less the transaction fee of 5%.

This depends if you use GoCardless or Stripe. For more information please see our pricing page.

There are two main benefits: dropout rates and admin. If players have financially committed to attending, they are less likely to drop out – that last minute drink after work seems less reasonable. Beyond this it saves the organiser collecting and registering payments at the end of the pick-up game, giving out change, or even worse chasing those clients who always seem to forget their wallet.

Absolutely – We use GoCardless and Stripe who are third party, secure payment providers.

When registering you will provide your bank details. The money will then be debited straight into your account – it’s as simple as that!

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